Refund Policy

uBloomd is an Australian based company whose mission is to help people achieve their plant and wellness goals. We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy.

Our Refund Policy applies to all purchases made online at www.uBloomd.com

Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.

Change of mind

  1. If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
    • in saleable condition;
    • unused with all original packaging;
    • returned to us with any gift or bonus received with the merchandise (if applicable);
    • not subject to the exclusions listed below; and
    • the exchange or refund is sought within 14 days of purchase.

Change of Address’s must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to ubloomd@gmail.com

  1. uBloomd, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.

Consumer guarantees

  1. If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law.
  2. If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time.
  3. uBloomd will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law. A photo must be provided to the uBloomd team supporting the claim.

Return tender

  1. Refunds will be given using your original payment method
  2. If the order was returned due to an incorrect address or the package was unclaimed, uBloomd has the right to charge for the product to be re-shipped.

Gift or bonus with purchase and bundled items

  1. Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
  2. In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.

Privacy when making a return

  1. uBloomd is committed to protecting your privacy.
  2. Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of uBloomd research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

Sales

  1. If products are on sale they will not be refunded.

If you would like to submit a return or refund request, please contact uBloomd@gmail.com with the following information. 

  • Full Name
  • Order Number 
  • Email Address
  • Explanation of the defect 
  • High quality photo or video showing the defects. If images are not provided we will not be able to complete your request. 
What are Fungus Gnats?

Fungus Gnats are small, black, flying pests that breed in moist organic matter like plant soil (they look like tiny mosquitoes, just without the stinger).

These pests have no regard for personal space and are also referred to as Midgies and Plant Flies. 

Shipping and Tracking

Australia
All orders over $55 receive FREE Australia-wide shipping with tracking. The parcel is expected within 14 business days. 

Express shipping is flat rate $12 within Australia. Delivery is expected within 1-4 business days.

Victoria: Currently, only Support Brew Packs and Support Brew Concentrate (here) are being shipped to Victoria.

 

International Shipping
All orders over $90 receive FREE shipping. The parcel is expected within 14 business days maximum.
The flat rate is $14 for all international orders under $90.

We ship Worldwide from Western Australia.

 

For orders under $55, tracking is optional.
Orders sent without tracking will arrive within an estimated 28 day timeline.
Your tracking number will be emailed within two days of placing your order

 

The Green Impact
To maintain a low carbon footprint, orders will be shipped in as few boxes as possible. If you would like items packaged seperately, please leave a note with your order.

uBloomd is an Australian based company whose mission is to help people achieve their plant and wellness goals. We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy.

Our Refund Policy applies to all purchases made online at www.uBloomd.com

Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.

Change of mind

  1. If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
    • in saleable condition;
    • unused with all original packaging;
    • returned to us with any gift or bonus received with the merchandise (if applicable);
    • not subject to the exclusions listed below; and
    • the exchange or refund is sought within 14 days of purchase.

Change of Address’s must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to ubloomd@gmail.com

  1. uBloomd, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.

Consumer guarantees

  1. If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law.
  2. If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time.
  3. uBloomd will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law. A photo must be provided to the uBloomd team supporting the claim.

Return tender

  1. Refunds will be given using your original payment method
  2. If the order was returned due to an incorrect address or the package was unclaimed, uBloomd has the right to charge for the product to be re-shipped.

Gift or bonus with purchase and bundled items

  1. Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
  2. In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.

Privacy when making a return

  1. uBloomd is committed to protecting your privacy.
  2. Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of uBloomd research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

Sales

  1. If products are on sale they will not be refunded.

If you would like to submit a return or refund request, please contact uBloomd@gmail.com with the following information. 

  • Full Name
  • Order Number 
  • Email Address
  • Explanation of the defect 
  • High quality photo or video showing the defects. If images are not provided we will not be able to complete your request.