FAQ's

In our experiments we tested four traps (yellow, green, red and blue) of the same size, in similar locations and with the same smell. We found 12% more pests on the green traps.

We understand that fungus gnats only see two colours, green and yellow, and as green is the more vibrant colour to them, they know they'll find the correct living (and breeding) conditions with green plants, so they choose to land on green over yellow.

Our Support Brew is a 100% natural and organic blend of Neem oil, Humic acid, potassium soap and tea-tree oil. Support Brew is a multipurpose spray used to improve a plants overall health and living conditions. 

Our Support Brew is used as both a soil conditioner and a leaf shine. 

Research shows that a happy and healthy plant is better suited at protecting itself against unwanted pests and disease. Our Support Brew is formulated to enrich your plants and soil with organic matter and trace-elements. Neem has a long history of beneficial uses in gardening, however it cannot be advertised as a pest ingredient in Australia.

We ship Worldwide* from Australia.

All orders are shipped within two business days.

Please Note: All orders placed to UAE, Qatar, Orman and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement from the local postal service. 

All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
Please email help.uBloomd@gmail.com if you have any further shipping queries.

*We currently are not shipping to Afghanistan, Austria, Brazil, Chile, Colombia, Guatemala, India, Indonesia,  Iran, North Korea, Norway, Mexico, Peru, Philippines, Portugal, Saudi Arabia, South Africa, Syria, Taiwan and Yemen. 

All parcels are shipped with Australia Post. For international orders your parcel will be handed over to your local postal company for delivery. Orders over $55AUD are shipped with complimentary tracking, orders under $55AUD can select for tracking at checkout.

Orders shipped without tracking are expected to arrive within 28 days. We can not consider a parcel lost until this time has elapsed.

Tracking Instructions:
1. You will receive your tracking number by email within 48 hours of your order being dispatched.
2. Click here and enter your tracking number and press the track button. You will then see the progress of your parcel.

All international parcels can be tracked through your local postal companies website once they have reached your country.
If you have any issues tracking your parcel please email uBloomd@gmail.com

If your sticky Trap keeps falling off its wooden support stick, try attaching it to the inside of your plant pot; this will achieve the same results. 

We've researched every common plant pest and found out what they are, their lifecycles and how to remove them. We have all this information free on our blog pages. 

We aimed for the whole kit to be biodegradable but found issues with the sticky sheets and transporting them. The box, information sheet and backing prop are biodegradable, they can be broken down and disposed of in your garden. The bottle is made of glass and is recyclable. The Gnat traps, spray lid and release sheets need to be placed into general waste.

We are actively looking for natural solutions and one day will create a biodegradable solution for gnats, but until then we hope you enjoy our product.

Please click here to see our refund policy. 
Please note: photo evidence will have to be provided when notifying us of unforeseen fault or breakages.

If you need to cancel or make any changes to your order please email help.uBloomd@gmail.com within 2 hours of making your purchase with the subject line of this email reading 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will get back to you shortly.
Please make sure you have read our Returns & Refunds Policy before proceeding. 

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email help.uBloomd@gmail.com to ensure you have provided the correct email during checkout. 

If you have made a mistake in your shipping address please email help.uBloomd@gmail.com within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.

Please click here to get in touch