FAQ's

What are Fungus Gnats?

Fungus gnats look like small mosquitoes but without the stinger. They are small, black, flying pests that breed in moist soil.

More Information:

Get Rid of Fungus Gnats
What do Fungus Gnats look Like?
Find out if Your Plant has Fungus Gnats
Are Fungus Gnats Harmful?

Why Green Traps over Yellow Traps? 

In our experiments we tested four traps (yellow, green, red and blue) of the same size, in similar locations and with the same smell. We found 12% more pests on the green traps.

We understand that fungus gnats only see two colours, green and yellow, and as green is the more vibrant colour to them, they know they'll find the correct living (and breeding) conditions with green plants, so they choose to land on green over yellow.

What is Support Brew?

Our Support Brew is a 100% natural and organic blend of Neem oil, Humic acid, potassium soap and tea-tree oil. Support Brew is a multipurpose spray used to improve a plants overall health and living conditions.

Research shows that a happy and healthy plant is better suited at protecting itself against unwanted pests and disease. Our Support Brew is formulated to enrich your plants and soil with organic matter and trace-elements. Neem has a long history of beneficial uses in gardening, however it cannot be advertised as a pest ingredient in Australia.

Postage and Shipping

We ship Worldwide* from Australia.

All orders are shipped within two business days.

Please Note: All orders placed to UAE, Qatar, Orman and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement from the local postal service. 

All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
Please email help.uBloomd@gmail.com if you have any further shipping queries.

*We currently are not shipping to Afghanistan, Austria, Brazil, Chile, Colombia, Guatemala, India, Indonesia,  Iran, North Korea, Norway, Mexico, Peru, Philippines, Portugal, Saudi Arabia, South Africa, Syria, Taiwan and Yemen. 

How do I Track My Order?

All our parcels are shipped with Australia Post. For international orders your parcel will be handed over to your local postal company for delivery.

Tracking Instructions:
1. You will receive your tracking number by email within 48 hours of your order being dispatched.
2. Go to click here and enter your tracking number and press the track button. You will then see the progress of your parcel.

All international parcels can be tracked through your local postal companies website once they have reached your country.
If you have any issues tracking your parcel please email uBloomd@gmail.com

My Traps Keep Falling Off? 

If your sticky Trap keeps falling off its wooden support stick, try attaching it to the inside of your plant pot; this will achieve the same results. 

What's the Plant Pest Bible?

We've researched every common plant pest and found out what they are, their lifecycles and how to remove them. We have all this information free on our blog pages. 

Is the Whole Kit Biodegradable?

We aimed for the whole kit to be biodegradable but found issues with the sticky sheets and transporting them. The box, information sheet and backing prop are biodegradable, they can be broken down and disposed of in your garden. The bottle is made of glass and is recyclable. The Gnat traps, spray lid and release sheets need to be placed into general waste.

We are actively looking for natural solutions and one day will create a biodegradable solution for gnats, but until then we hope you enjoy our product.

Returns and refund policy

Please click here to see our refund policy. 
Please note: photo evidence will have to be provided when notifying us of unforeseen fault or breakages.

How do I change or cancel my order?

If you need to cancel or make any changes to your order please email help.uBloomd@gmail.com within 2 hours of making your purchase with the subject line of this email reading 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will get back to you shortly.
Please make sure you have read our Returns & Refunds Policy before proceeding. 

Didn’t receive a confirmation email?

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email help.uBloomd@gmail.com to ensure you have provided the correct email during checkout. 

What if I made a mistake in my shipping address?

If you have made a mistake in your shipping address please email help.uBloomd@gmail.com within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.

How can I get in touch?

Please click here to get in touch